Complaints Procedure

If you wish to register a complaint, please write to advice@tridentmortgagesolutions.co.uk or telephone 02381 449269.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

How to Contact Us

Trident Mortgage Solutions
Suites 14B & 14C, 16-20 South Street
Hythe, Hampshire, SO45 6EB

Email: advice@tridentmortgagesolutions.co.uk
Phone: 02381 449269

Trident Mortgage Solutions, a trading name of Trident Investment Group Ltd, registered in England and Wales (No. 15939950) is an Appointed Representative of Dragon Brokers Limited t/as Dragon Network which is authorised and regulated by the Financial Conduct Authority under registration number 599430. Registered office: Suites 14B & 14C, 16-20 South Street, Hythe, Hampshire, SO45 6EB.

Trident Investment Group Ltd T/A Trident Mortgage Solutions is a credit broker and you can confirm our registration on the FCA's website www.fca.org.uk.

The actual APRC you are eligible for depends on individual circumstances. If you are thinking about consolidating existing borrowing, you should be aware that you may be extending the terms of the debt and increasing the total amount you repay.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP WITH REPAYMENTS ON A MORTGAGE.

The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.

The Financial Ombudsman Service (FOS) is an agency for arbitrating of unresolved complaints between regulated firms and their clients. Further details of the FOS can be found on its website: www.financial-ombudsman.org.uk

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